FAQS

This is the place to find the answers to your questions.

If you still need help, or would like to help us improve our service, please contact us.

Order Status

  • What is UK Standard Delivery?
  • How can I change/cancel my order?
  • How long will it take to receive my order?

Returns/Exchange

  • How do I Return/Exchange my order?

Product Information

  • How can I find the product I am looking for?

ANSWERS

What is UK Standard Delivery?

UK Standard Delivery has a standard charge of £5.99.

How can I change/cancel my order?

Unfortunately you cannot change/cancel your order once it has shipped. If you wish to return/exchange the goods please follow our returns policy.

How long will it take to receive my order?

An estimated delivery date will be given at checkout. Please take note of this date and keep it safe. Your delivery date will usually be dependant on the service you have selected for delivery. For further information regarding delivery options please visit our Delivery Details section.

How do I Return/Exchange my order?

If you are unsatisfied with your order, please follow our simple returns process.

How can I find the product I am looking for?

Use the search box in the top left corner of our website to easily locate styles based on trend, categories or style names. You can refine this search on the results page. Our sales staff will also be able to help should you need it. Please use the Contact Us page for further assistance.